Privacy Policy

RiderTow is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you request motorcycle towing or roadside assistance services.

1. Information We Collect

• Your name, phone number, and email
• Pickup and drop-off locations
• Photos of your motorcycle (for condition documentation)
• Driver’s license or state-issued ID (for verification, if applicable)
• Text messages exchanged with our dispatch
• Billing information (processed via third-party providers like Stripe)

2. How We Use Your Information

• To coordinate service and communicate via SMS or call
• To verify identity and prevent fraud
• To document the condition of your motorcycle before/after towing
• To process payments and maintain service records
• To improve service quality and safety

3. Data Sharing

We do not sell or rent your personal information. We may share limited information with:

• Payment processors (e.g., Stripe)
• Law enforcement, if required by law or legal request
• Insurance companies, only with your consent or as required

4. Photo & License Handling

Any photos of your motorcycle or copies of your driver’s license are used strictly for verification and documentation. We retain these only as long as necessary for operational or legal purposes.

5. Text Messages

We use SMS to coordinate service. Your messages may be logged for quality, training, or dispute resolution. We do not send promotional texts.

5.1. SMS Clause

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Security

RiderTow implements reasonable technical and administrative measures to protect your information, including encrypted communication and secure storage. However, no method is 100% secure, and we cannot guarantee absolute protection.

7. Data Retention

We retain service-related data (including texts, photos, and IDs) only as long as needed for legal, operational, or customer support purposes. You may request deletion of personal data after service completion.

8. Your Rights

You may request to access, correct, or delete your personal information at any time by contacting us. We will honor requests unless we are legally required to retain certain records.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available at ridertow.com/privacy.