Privacy Policy
RiderTow is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you request motorcycle towing or roadside assistance services.
RiderTow uses SMS solely to coordinate motorcycle towing and roadside assistance. You will receive 1–5 messages per service request. No recurring messages or marketing texts are sent.
1. Information We Collect
- Your name, phone number, and email
- Pickup and drop-off locations
- Photos of your motorcycle (for condition documentation)
- Driver’s license or state-issued ID (for verification, if applicable)
- Text messages exchanged with our dispatch
- Billing information (processed via third-party providers like Stripe)
2. How We Use Your Information
- To coordinate service and communicate via SMS or call
- To verify identity and prevent fraud
- To document the condition of your motorcycle before/after towing
- To process payments and maintain service records
- To improve service quality and safety
3. Data Sharing
We do not sell or rent your personal information. We may share limited information with:
- Payment processors (e.g., Stripe)
- Law enforcement, if required by law or legal request
- Insurance companies, only with your consent or as required
4. Third Party Partners
To provide motorcycle towing and roadside assistance services, RiderTow may forward your information to qualified third party partners who actually perform the service. This may include:
- Your name and phone number for service coordination
- Pickup and drop-off locations
- Vehicle information and service requirements
- Any special instructions or notes about your situation
These partners are carefully vetted and required to maintain the same privacy standards as RiderTow. They are only provided with the minimum information necessary to complete your service request.
By using our service, you consent to this sharing of information with our service partners as necessary to fulfill your request.
5. Photo & License Handling
Any photos of your motorcycle or copies of your driver’s license are used strictly for verification and documentation. We retain these only as long as necessary for operational or legal purposes.
6. Text Messages
We use SMS to coordinate service. Your messages may be logged for quality, training, or dispute resolution. We do not send promotional texts.
Message and data rates may apply based on your mobile carrier plan.
Opt-out instructions: (reply “STOP”)
Contact support@ridertow.com for any concerns regarding your information or to request data deletion.
6.1. SMS Clause
ridertow.com may disclose Personal Data and other information as follows:
- Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
- Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
7. Security
RiderTow implements reasonable technical and administrative measures to protect your information, including encrypted communication and secure storage. However, no method is 100% secure, and we cannot guarantee absolute protection.
8. Data Retention
We retain service-related data (including texts, photos, and IDs) only as long as needed for legal, operational, or customer support purposes. You may request deletion of personal data after service completion.
9. Your Rights
You may request to access, correct, or delete your personal information at any time by contacting us. We will honor requests unless we are legally required to retain certain records.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available at ridertow.com/privacy.